This edition is featuring Manuela Leonhard. This year gave us not only bad news, changes, and instability but also the biggest push in digital transformation on a global scale. It taught us compassion, inclusion, and the power of giving. In this edition, we would like to look at how the pandemic impacted the work of city administrations. People who always met you in the town hall picked your call or replied in physical mail. Those who, despite the traditional processes, were able to go digital and even make an impact by endorsing solidarity in social media. Manuela Leonhard, the personal assistant to Zurich’s mayor, Corine Mauch, shares how she connected people around Zurich via the most popular social media channels.